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“Terrible customer service!!!”

written by on 05/08/2013

Have been a Sky customer for over 6 years and not had many problems untill now! Decided to cancel Sky and go with Freesat, as our box is on the way out and as most of you know, you have to buy a new box if it stops working and you are out of contract but keep the Broadband and telephone (which is ok) however not as easy as we thought.

They offered us 6 months free sky, which is only the basic package and movies normally costing us £59 a month with internet and phone (which started at £40! So you can see the hike! We decided to stay with them till the 6 months was up and cancel the TV but ever since we rang to cancel and stay with them our box has started to play up and loses signal all the time and last night they did and upgrade and totally fried the box! So no TV at all now.

Rang Sky and they said they would send an engineer out in 2 weeks!!!! for £15!!! Small fee but why pay! So I shopped around and signed up with Virgin for the same package, faster broadband, free box whcih is better than sky box and free instalation for £22.44 for the first 6 months then £29.45 omwards.

So rang sky back and asked to cancel everything.... however spent an hour on the phone explaining why and what was the problem waiting 2 weeks for an engineer as its free TV!!! Erm... yeah that we cant watch! they then said we would have to pay the full subscription for the next 31 days at £59 as we wanted to cancel and we would have to ring another number to cancel the broadband and phone!!! They even said we could not keep our old number with Virgin, however Virgin say different and are sorting this out.

The Sky agent was very rude and wasnt even bothered that we had no TV as its free!!! Didnt even offer us any deals and we would still have to buy a new box.

All in all a shocking experience after over 6 years loyal service and always paying on time!

I would never recommend Sky again and hopefully Virgin will be better and cheaper and faster!

My advice is look around again, as Sky used to be the cheapest and best however, Virgin, BT Vision and even Talk Talk do better deals now.