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“Flowers pictured online not representative of...”

Written on: 31/07/2013

I ordered a bouquet online for my friends birthday.The website was very easy to use for online ordering and options pictured were lovely.

My friend received her flowers and sent me a picture. I was horrified to say the least. The arrangement looked like loose flowers bought from a supermarket vendor and nothing like what was pictured.

I emailed Arena who were quick to respond
" The exact type and amount of flowers are in the bouquet however I agree that it doesn't look quite right, and please accept my sincere apologies for that. By way of an apology, I have refunded your order by 15%. The refund should appear in your account in a few working days"

Whilst the refund was appreciated, I would have really liked my friend to have received the arrangement as pictured.

I will not be using Arena again.

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