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“Outstanding customer service”

Written on: 30/07/2013 by Micod (1 review written)

I've been ordering from truffle shuffle for some time now. Most of my pals wear their products too and we are all just happy that great quality merchandise arrives in good time.
I recently purchased 2 t-shirts for my trip to Aberdeen, 1 in particular was the family Ness t-shirt. I was disappointed when two days before my trip my parcel arrived containing the wrong order. I sent a msg to Customer services through their site explaining the problem. The response was immediate, assuring me that they will do their best to get the correct order to me in time for my trip.
The very next morning it arrived! I also received emails from them apologising for the mistake and wishing me a lovely trip.
I have since received an email from them hoping I'm enjoying my recent purchase.
Truffle Shuffle are doing a fantastic job, and thir customer service department is without a doubt top notch :)

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