Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Good support via call centre”

Written on: 29/07/2013

I have taken several flights with LY both as referrals from tripadvsor and direct online booking and twice needed to liaise by phone due to events beyond their control. On both occasions the call centre were prompt and provided information clearly promptly by phone backed up with rapid email communication reassuring me the my travel plans would proceed, which they did! The call agents were polite, friendly, helpful, identified solutions quickly and backed up the communication with prompt emails and, on one occasion a confirmation call back.

Was this review helpful? 0 0