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“superb efficient service!”

Written on: 26/07/2013 by jhan2 (1 review written)

In the recent heatwave whilst i was searching desperately for a pedestal room fan, TLC came up on an internet search, i found their address and contacted the llanishen, cardiff, trade outlet. A very polite man initially advised me he had none in stock, however he took my contact details and the next day called to inform me he had received a delivery but as it was almost closing he would keep it until the next day, After purchasing the 16 inch prem-i-air pedestal room fan, i had a few problems with the stand so i contacted the trade outlet. i spoke to the same man who stated there were no more in stock but if he could not obtain one by the next day he would offer me a full refund or the option of a better grade fan for the same price. gratefully i accepted his offer. He also advised me that as i had come so far on two occasions that if i had any further problems he would deliver for free!!. how nice is that? I am so pleased with my purchase, the fan is perfect for my needs,and was relatively easy to assemble, with its three button controlled speeds and large oscillating head it gives out a strong waft of cool air in the muggiest of days and also can be turned down and used in the bedroom to gently keep the room cool for a comfortable sleep. it is also quiet, so another plus. TLC's prices are very competative ,when compared to other well known retailers and the quality of the goods is excellent.i would definitely reccomend TLC to others, their service, customer care and after service is outstanding,
thank you TLC

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