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“Lack of customer service”

Written on: 25/07/2013 by brisbane-biker (1 review written)

Purchased a bike from wiggle around 2 years ago. Happy at the time, but now the bike has a faulty component I have emailed twice and in 4 days I have had no reply.

If wiggle are not going to supply a contact phone number their email response times should be a lot better & be up to scratch.

I have been left very disappointed with the situation being unable to resolve my issue. In the future I will have to take my business elsewhere as wiggle seem to have got to big and popular whilst forgetting to do the simple things well! i.e. keeping customers happy.

I'd rather pay more money and get the service that comes with it - something that wiggle seem to be missing.

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