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Written on: 22/07/2013

We ordered tickets for One Direction in Dallas over 1 year ago with Viagogo.
We were aware that we would receive our tickets 3 days before the concert but instead we received an e-mail stating that the seller did not have our tickets! Per their guarantee they would try to find replacement tickets but we were left hanging - no e-mail or no phone call! So when I contacted them (1-866-777-0353) 2 days before the concert I was told they were still looking for replacement tickets. I called 1 day before the concert and was told they HAVE replacement tickets and we would get an e-mail and be able to print e-tickets the day of the concert. Now it is the day of the concert and no e-mail! They called from Viagogo at 10:30 am and informed me there were no replacement tickets!!!!!
They have crushed our hopes not only once but TWICE!!!!!! THEY SAID THEY WILL REFUND THE MONEY BUT I HAVE TO SEE IT TO BELEIVE IT!!
Do not be foolish enough to order tickets on this website!

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