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“Rhine river cruise”

Written on: 22/07/2013 by olbill (1 review written)

We went on the Rhine river cruise which was very good.The crew and staff were excellent and although the floods in Germany prevented us going as far as we should have we still got to most places by coach. My wife was taken ill on during the night as we were cruising and as soon as I informed the duty officer who set the ball rolling to get a doctor she was in hospital with a doctor in 55 minutes, amazing. We cannot praise the German medical service enough as they were brilliant. Sad not so with ledger and the ledger insurance co. who have been startlingly inefficient from day one.
We took out the gold insurance as it is supposed to be the best and put our claim in by 'signed for' next day delivery in as soon as we got home. More than 5 weeks latter and we are still waiting for a settlement after spending hours on the phone and finding the the insurance co seem live in another world and ledger holidays are just as bad. With our claim we sent
copies of every single form and the report from the German Hospital also receipts for money spent and after 3 weeks they wrote asking for them only to agree they they had them when we said that they had been sent.

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