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“Avoid Avis/Budget Malaga”

Written on: 22/07/2013

Be very careful with Avis/Budget Malaga. We chose them as they were an international firm - to our cost. Check your car carefully. We hired a car from Avis Malaga in June. We insisted on checking it first despite them saying it was new with no damage. There were scratches on it which thankfully we insisted on recording. We returned it in exactly the same condition and the man in the underground garage did not want to look at it. A day after that they charged over €700 to our credit card. They have refused to refund it and it is now almost a month later. They claim to still be investigating. We have suggested that they ring Avis Malaga or even email them but we suspect Avis is so disorgainized in Malaga that they did not take a copy of the form. Whoch recorded the pre-existing damage. How they can take one day to take our money and almost a month and counting to investigate is criminal. It has caused us considerable stress and they are indifferent

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