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“nice clothes but terrible service”

Written on: 18/07/2013 by corap (1 review written)

I have ordered several times without problems. Most of the clothes are nice. 2 1/2 weeks ago I ordered and paid over €360. With some delay I got 1 package with half of the ordered pieces. Asos told me there had to be 2 packages and asked me to wait 5 workingdays. After 5 days I got back to them, expecting they would do something about it but they recommanded I should ask around in the neighbourhood. Maybe somebody got the missing package! No sign of any activiy from Asos. Last week I mailed again and last saturday they replied they would contact their carrier. Today I mailed again and again the same reaction: we will contact our carrier.They don't respond to my question to send me the missing pieces, I paid for nor to my question to return my money. Despite the nice clothes and affordable prices: never Asos for me again.

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