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“waiting for ever and ever for my online order”

Written on: 14/07/2013 by NecatorNimrod (1 review written)

This is with regards to an online order ($3400 total).

We are still sleeping on an air mattress surrounded by unpacked boxes. For three weeks, the order has been "in process". No updates. We called the 888 number so many times, I have it memorized. The call center staff are very rude and clueless.

During my last call (yesterday) I asked to talk to the supervisor, and when he reiterated to me that they "do not have an estimate of when my order would ship" (seriously, I asked, do you think it could be 2 months, and he said "possibly") - I asked him whether HE HIMSELF would still wait for the shipment, or whether he would cancel if he were in my shoes - and he said "NO, I PERSONALLY WOULDN'T WAIT". Can you believe this? their own employee wouldn't shop with them.

Will be canceling the order. Do not buy from them unless you can go to the store.

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