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“Rude, Undependable, and Ruin Vacation”

Written on: 14/07/2013 by apham1116 (1 review written)

My wife and i booked our family vacation travel yesterday for Mazatlan, MX. Upon receiving our itinerary, we saw that the agent completely spelled some of our names incorrectly. We contacted them in regards to the mistake and the importance of the incident (some of our relatives are from Canada)because the name on their passport does not match the bookings name which will cause us a lot of problem when we check in at the airport. Our first contact was very rude. Out of frustration my wife had advise him that this is the reason why we do not book through 3rd party, his respond back was "that was your choice". Their resolution to us was to cancel and rebook. i am sorry but we are not rich people where our limit is open. We worked hard to be able to get enough credit line to book these reservation and they can't guarantee that we would get the same deal either. I can assure you that in regards to misspelling guest name incorrectly is a normal thing with your company as i am a Hotel Manager for Hilton and i see this all the time. I am very disappointed in the fact now that the mistake was made by you but we are going to have to find a resolution ourselves and might not be able to find a resolution which will not ruin this vacation

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