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“Worst customer experience ever!!!! Don't buy via...”

Written on: 13/07/2013 by Ranh (1 review written)

The most un transparent procees via web site: the process ended before I realized what I was ordering... With no alert notification about being a secondary market, about the fact that the tickets are not for seating !!!! And with no notification about the full order befor the last "click" for final confirmation.
Moreover , the answers I've revived via emails were (to say the least) misleading , and I realized I've revived a standing tickets instead of stealing ones only after I got the tickets few hours befor the concert started .
It was too late then to sell them, as I couldn't use a non seating tickets.

In addition, it wasn't easy to get someone senior over the phone, to resolve the issue. The supervisor wasn't really willing to listen to my customer service complains, and tried explain me why I was world and Seatwave are right.

I've asked for a full refund, as I've never ment to purchase such tickets - and I was refused .

This is the most terrible experience I've ever had as a customer via a website, and actually, in general.

And only now when readying this web sites and also in other website that I'm not the first one, I hope no one will ever do business with Seatwave

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