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★☆☆☆☆

“Worst Gym experience Kiss Gym Acton”

Written on: 13/07/2013

I was a member of this gym for months and first few months after opening it was good until I found a sanitary towel in one of the shower cubicles. The cleanliness level for the toilets and showers is disgusting. Before cancelling my membership I had items of clothing stolen in the ladies changing room whilst I was working out. I was shocked went and pressed the emergency points in the gym as it was unstaffed by that time, one guy came on the intercom and said he couldn't do anything because they are not based in London. The police turned up but couldn't even get in the gym because of the keycode system. No member of staff turned up and sadly my car keys were in the stolen clothes, I spent hours in the cold waiting for the recovery guy to try and open my car so I could get my house keys that I had fortunately left in the car. Loads of people in the gym came to me telling me it was a regular occurance people had stuff nicked all the time from the changing rooms. One guy was telling me they unlocked his locker took his iphone and wallet and left everything else, and locked it back. I've never seen a sign warning people about theft or even an email from management so you can imagine my shock. One lady told me when she got back in the changing rooms after her workout her coat was missing, and a girl in there told her a member of staff had removed it, she later collected it and was told by that member of staff that they do this a lot for safety as they had been so many incidents of theft. I phoned the gym's head office the following morning and the woman I spoke to immediately went defensive and I didn't get a single apology from her. I told her the police would like the cctv footage, she said they would send this on. The police made several requests for this footage with no joy eventually they went to the gym and demanded it. I sent emails to the gym with my times of arrival and departure at the gym, they made sure they sent the police CCTV footage which showed my arrival but was missing loads of footage for when I returned to the changing room after my workout , so in essence it was incomplete footage and they deleted the rest. You want to use this gym after you read this, that's your decision but at least you are better informed than I was, do not leave anything in the changing room.

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