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Written on: 11/07/2013

We booked at b&b in Newquay, Wales... the booking procedure was quick and easy, so simple, and reassuring... we arrived at our b&b , past the checking in time which was 3.30... we got there about 4 30... no one was we rang a friend of ours who we were meant to visit the next day, if could call, so we did. We went back to the b&b about 6.00pm... still no answer...we were getting very tired by this time as we had set off about 10 30 that morning and we needed to get accomadation quick as time was getting on...... to cut a long story short, the people were out having a meal with friends , and apparently the booking e-mail went into her spam/junck mail....and she didn't receive our booking, but all ended well, as they gave us a free night, I don't know where this fault lies with the B&B owners .or what... but it was an experience.....

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