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“AOL Obstacles in cancellation”

written by on 10/07/2013

I called the aol service to cancel my aol account because I will be a few months abroad. The 18 month contract has run out at least 4 years ago. Thus, my understanding is that I could walk out at any time. The first time I got through was to an agent who tried a) offered me 6 months free and then when I refused to agree a new contract he b) said I had gone to the wrong department and need to talk to someone else. After transferring me the second agent tried again to discuss the reasons for disconnection and when I told him I was going abroad he said I need to talk to someone on the home-moving department. At this stage I said I was going to stop the direct debit anyway and he would have to disconnect the service but then he just asked me to wait and never came back! I called again, this time noting the names of the agents and when the new agent started a similar technique and started reading me terms and conditions I asked her to explain to me how these standard terms and conditions were at all relevant to a contract that has been agreed 6 years ago and has already lapsed and what validity they had. She refused to do the cancellation unless I would hear the terms and conditions. When I asked for a manager I was told that she spoke "with a senior advisor and this would only be possible if I were connected to another service". She finally said that my aol connection will be terminated - waiting to see what will happen. What I do not understand is how do they think they can customers when the simplest notification takes 30 minutes. When I get back will get again broadband but certainly not aol.