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“lack of precise delivery information/poor customer service”

written by justidog on 08/07/2013

I ordered a pair of equitector gaiters and short boots on a FRIDAY afternoon, needing them for the monday. Paid extra for NEXT DAY DELIVERY and boots STILL NOT ARRIVED by the MONDAY!!Emailed equitector and was told that my order was received at 16.02 hrs, way past their cut off time for next day delivery.....oh, and also next day delivery does not include saturdays. There is no mention of any cut off time for next day delivery orders (I still dont know what time you have to order as was never told??!), norvdoes it stste anything about not including saturday delivery. I asked to cancel my order as delivery was not going to be made until the TUESDAY and would need to go and spend more money buying an alternative to use when I needed them on the monday (- I did not want to incurr any unneccessary return costs) and, lo and behold, was told I couldnt cancel as it had left that morning at 10am - what was the problem with them despatching my order on the saturday morning if I had missed the friday collection? ** WOULD NOT RECOMMEND BUYING FROM EQUITECTOR*** - lack of accurate information on their website and customer services as much use as a chocolate fireguard!! Very misleading.....to say the least.