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“Never Preorder, company performed illegal sales actions”

Written on: 05/07/2013 by tomartist (1 review written)

I ordered a few things from this company and whilst the items in stock came as promised and were of good quality one of these items was a preorder of a bjj gi. This preorder was made in July 2012 with predicted release December 2012, due to no direct fault of their own in march the order had to be completely cancelled due problems with the manufacturer. HOWEVER under distance retail law if an order is cancelled by a retailer they are obligated to give you a refund within 30 days via the original payment method. This has no happened even after repeated requests the best they have offered is a credit voucher towards another product however the preorder was a special price of £40 which was the reason i decided it was worth it, the new product which they offer a credit voucher towards is £120 which means it would cost me an extra £80 in order to get something similar to my original order. Since march I have had repeated contact with them and they either ignore the request or refuse it, i have contacted citizens advice who gave me a full section of law and told me to contact them stating it which i did, this was also ignored. citizens advice sent this case to trading standards who although they may give the company trouble if they ever get around to it wont get me my money back. So now I'm in a situation where i basically have to hope that they decided to for fill the original preorder and make the product with a new manufacturer, or take them to court which would cost me more then the product. so i'm now out £40 which doesn't like a lot but i earn well below the poverty line and it can be the difference between eating for a week or not.writing this review on the 5/7/2013 approximately 120days since the order was cancelled 4 times the legal accepted time for them to issue the refund with no promise of anything.

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