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“Unreasonable charges”

Written on: 04/07/2013 by Zebediah (1 review written)

Booked a hotel where I was offered a £70 deposit, decided to just pay the full amount.
Realised a couple of days later it wasn't the hotel I meant to book, said they couldn't transfer as hotel I wanted was full.

Managed to book the "full" hotel with another operator (at a cheaper price than them to boot) but OTB charged me £150 to cancel which is disgusting as it shouldn't exceed the deposit amount.

It seems they are the Ryanair of package holidays, fine if you get everything right, but you need to change something or make a mistake they use it as an opportunity to rob you blind.
I will avoid this company from now on as I do not trust them.

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