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“Ryanair-like customer service.”

Written on: 01/07/2013

If a problem arises -whether your or their fault- expect no solution.

Their conversion tables for nike running shoes have gaps, therefore I ordered a larger size than needed. When I recognised the problem I sent back the running shoes, claiming also the 30€ of shipping costs. What was the answer from sportsdirect? the product is out of stock so we will only reimburse you the value of the running shoes and nothing else. When I received their answer I checked the availability of the running shoes in their webiste and... guess what? they were available.

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