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“Good Customer Service The One Big Dot Company”

Written on: 29/06/2013 by bryn2 (1 review written)

The One Big Dot are a company who specialise in importing goods from USA at your request, paying the duty and postage and delivering it to your door. They make their profits because goods in the US tend to be much cheaper and despite import duty/postage etc its still less expensive than buying the same item in the UK.
I bought a Stoney Point Tripod (much cheaper than over here) and it was delivered quickly but unfortunately it had a problem. Not an issue I posted it back to The One Big Dot who paid my postage and promptly delivered another one which had the same problem. It turned out that it was a design fault and nothing to do with One Big Dot.
Anyway cutting a long story short the issues were resolved to my satisfaction with much help form One Big Dot. They where very understanding, answered emails promptly and took a very pragmatic view on a problem that was Stoney Points and not their own and I am not out of pocket at all.
So in short I took a chance on The One Big Dot company who up until now I had not heard of and had a very satisfactory experience with them. Highly recommended.


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