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“Awful customer service”

written by on 29/06/2013

I contacted EDF when I vacated my property back in August last year, I was advised that my acc was closed and everything would be sent to my forwarding address, only to find out in April that they had continued to take the DD from my bank account! Made numerous calls to several advisors who on each occasion apologised and confirmed my issue had been dealt with yet I heard nothing. I was so stressed and fed up my niece took over and dealt with the issue for me, the advisors she spoke with provided the worst customer service, had no empathy or understanding and didn't feel that EDF should compensate their customers even though they were the ones in the wrong. I wouldn't get my fuel from EDF if it was free, it's not all about price, service matters and theirs was appalling!!

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