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“Complete rip off & farcical non-english speaking call...”

Written on: 28/06/2013

Subscribed for the free trial. Once subscribed the information released is basic at best, the website I found hard to navigate myself around and just found the whole thing disappointing and unhelpful.

When I decided to cancel my subscription I couldn't do it online, I had to ring their 0800 number to speak to an advisor as it was a Saturday they close at 4pm so then had to wait until the following week. I eventually got through to a very ignorant advisor who asked for my reference number, I checked my account online and my emails and said over 5 times I can't find a reference number. She ignored my frustration until I suggested she used my name or email to which she let out a huge sigh down the phone and found my details within seconds! She then told me her computer had crashed and I needed to ring back (in very broken English) and hung up on me!

So I called back and got through to what I was sure was the same person who asked me several questions as to why I wanted to cancel, why I had registered, why I didn't want the fraud security that Equifax offers etc. Then she went on a tangent asking if I was sure I wanted to cancel? Even if she offered me a 50% reduced subscription? Even if she threw in this deal and that and reduced it to £5 per month? I of course said no so she went back on to the are you sure business. Then I was offered 12 months free notifications of any fraud (she failed to mention that they would take money out of your account after 12 months without reminding you, just hoping you'd forget). Again I said no, she said are you sure....

Eventually after wasting over half an hour shouting pidgin English to one another on the phone trying to cancel a subscription to something that was a total waste of time in the first place I am furious at how much of a rip off Equifax is, that they could reduce my subscription from £14.95 per month to £5 but wouldn't have mentioned that unless I rang to cancel.

'Get the most of your finances from our FREE credit report'- what a joke.

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