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“contemptuous treatment of members”

Written on: 27/06/2013

Do not join any DL Gym ! They are happy to charge extortionate fees but then treat you like dirt. My experiences at the Southampton club include removal of other peoples monies from my bank account, dirty gym & even dirtier changing rooms. TV screens not working, equipment lying around creating a hazard & ignored by gym staff as they stand around chatting. Complaints to management (I use that term loosely) are ignored & when I have attempted to elicit a response as a follow up I am expected to explain the problem in full, again, as no records are kept (conveniently) I am breaking my contract (2 months through the 3 month notice) as a result & having referred my recent complaints to head office I am not surprised to find they have also adopted the same contemptuous attitude ! They tell me they will respond withn 10 working days, I shant hold my breath.
You can get better facilities, better staff, better treatment, better anything at rival gyms for half the fees or less.

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