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“Appalling Lack of Customer Service”

written by Moulton99 on 25/06/2013

Have left this rating due to very poor service from EDF, and not just from their appalling call centres. The straw that broke the camels back for me was that I was working from home today & had a really rude representative of EDF Energy park on my drive without permission, then knock on my door to obtain the latest electricity/gas figures. I asked reasonably why he had parked on my drive when there was parking nearby & his reply was that he always did this. Absolutely no manners, and no apology. On a more serious note, my last two EDF bills were debited from my bank account without my knowledge, the first I was aware of them was when my bank account went into arrears, luckily I had an overdraft in place so was able to sort out without incurring huge costs. I spoke to EDF and they then sent me 'copies' of the bills I had not received! As these bills were very large, I was lucky I was able to cover them quickly.