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“Never again!!”

Written on: 23/06/2013 by AideenD (2 reviews written)

We recently used Olympic to get return flights from Gatwick to Zakynthos. The reason we chose the flights was the time. The outbound flight was scheduled for 10am, and as we had to get a connecting flight from Belfast this was perfect for us. Of course, being Olympic, the flights were changed. The outbound flight was changed to 3 pm. We had already booked our Belfast flights so we were on the road from 4am that morning to sit waiting in an airport for hours! That annoyed us enough, but we got over it. Then we were told the flight home had also changed from 5pm to midday. Once again again we would be sitting in Gatwick for 8 hours! We were really fed up at this stage, and phoned Olympic to complain. They of course just replied with the usual it's in the terms and conditions. They basically don't care about customer service once they have your money. Maybe the flight regulations need to be reviewed to stop companies like Olympic getting away with this. Had the actual flight times been shown at the beginning, we wouldn't have booked those flights, so surely we should have been able to cancel and get our money back. It wasn't what we booked and paid for. Simple as that. Plus the flight changes meant we missed a full day of our holiday by arriving later and leaving earlier. Everyone on the flight had the same complaints to make. Maybe it affects people like us more though who are getting a connecting flight. I won't be using Olympic again.

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