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“Wrong Tickets Sent and Undr Refunded”

Written on: 18/06/2013 by jayneoc (1 review written)

We had 2 tickets for The Killers in Rome bought as a wedding present as we were honeymooning in Rome. On the advice of Seatwave had the tickets sent to our hotel. When we arrived the tickets were for Milan and Seatwave said they couldn't get us the correct tickets and even though they asked for a photograph of the Milan tickets couldn't refund until we sent the tickets back. We were told we would receive a full refund on them receiving the tickets back. I sent the tickets back and received an email saying the £105.28 paid would be refunded, amount paid. I then received a further email saying that £99 had been refunded. When I queried this I was told they couldn't refund more than had been paid, which they weren't. I would not touch this company again, they are totally incompetent and you would be better off buying from a tout on the street, at least that way you know you are getting the right thing and not getting robbed of other money!

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