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“Almost five(5) stars”

Written on: 17/06/2013 by Harry-Fin (0 reviews written)

Should be actually 4.7 stars (see details below) but that is not possible in this web site.

End of April 2013 we asked 3 different companies for a Conservatory quotes, including both product and services - and we selected T&K.
They were not the cheapest, not the most expensive but for our final decision impacted a lot the visit to T&K show-room in Wellingborough and have possiblity to see their product variants and ask any questions in peace and good time without a salesman breathing to your neck whole the time. They also have the windows and doors factory next to show room - increase even more the credibility aspect.

Now the Conservatory is ready and here is my process view and ratings a bit more detailed, including the sales phase:

SALES: 4.5-STARS - a slightly 'I have seen everything' attitude (or just my perception) and needed some 'push' to get to the point but finally everything was OK, he was flexible in meeting times, knowledgeable of the product etc. - after all he did sell us T&K conservatory :-)
Note: for T&K you do not have to make any downpayment at the ordering/contract signing stage, you pay (40%)first time only when the base and bricks are in place and ready - this definately removed our concerns towards (risk) the T&K as a reliable supplier.

THE PRODUCT: 5-STARS - it just great, good quality look & feel, a lot of value for the money; we have even have had few very heavy rain showers and evertyhing is just fine.

SERVICES: 4.5-STARS - started in time as agreed, proceed very well almost till the end and with excellent work quality. And they even - not very common in my UK experience - cleaned their trash very well.
Survey work - we could ask your final questions/concerns of the product and process and we got good answers (builded more trust to T&K)
Base concrete and brick work - just great; came in agreed time, finishes in agreed time)
Frame and Glass installation work - if possible even better than previous team; real professionals
Electrical work - the work inside and outside conservatory was great but in addict insulations were not put back as before after new cables connected there
Plumping work - needed 2nd visit to to put the new radiotor in level (I did not have time to check it during their 1st visit but you would assume it goes by default).

But unfortunately in the end of project came some delays - the screeding work was delayed twice at the last moment and that had a chain reaction to tiles work and overall finalisation. From the original 5-week project plan we ended to 7 weeks.


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