written by on 16/06/2013
I was shopping yesterday at House of Fraser Nottingham where I happily met staff member Elisabeth Dawce. This lovely lady has got it all. Extremely pleasant manner, friendly without being too intrusive. She made some excellent comments about items I was interested in buying at the time and also some really helpful suggestions about other items I will definitely consider buying in the future. Elisabeth made me feel really happy and comfortable to be shopping and spending time in HoF.
I then had dealings with another member of the ladieswear team Jenny Tandy, the two were as different as chalk and cheese. My mood plummeted, I felt really uncomfortable and as if I were a problem rather than a valued customer. Whatever training Elisabeth has benefitted from (in fact I think she could run some herself!)I feel are needed for this particular member of staff.
We all have bad days and Jenny is probably a lovely person but the contrast was so marked I felt I had to comment. I will certainly look for Elisabeth next time I shop at HoF, she makes shopping fun!