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“Stressful and unpleasant shopping experience”

Written on: 14/06/2013 by scotspines (1 review written)

I never heard of the company before but after reading all the good reviews here I went ahead to buy a bird watching binocular. It turned out to be a big mistake. I still haven't got the full refund yet.
For a online shop they are very slow to respond to emails (7 days) and often just ignore you. The Opticron binoculars I bought are faulty or just simply poor quality - the focusing wheel is making grinding noise and the vision get blurry at the same time. The eyepieces are not quite aligned properly too. For something made in Japan and cost £300 I am very disappointed. But Uttings Outdoor claimed it's not faulty. In the end I wasted £20 on postage(had to return twice because both are faulty) and didn't have a working binocular for my holiday. Waste of time, totally not worth it.

If you are thinking of exchange/refund in case something goes wrong this is not the shop to go for. Don't try to save a few quid and end up like me.

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