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“Good supplement but not a learning tool”

written by coachlaura6 on 13/06/2013

The product arrived quickly and the support staff answers emails quickly. However, YOU CANNOT RETURN THE PRODUCT for any reason other than that it does not work.After reviewing the product, I realized it was would be of no more use to me than a language book. I felt that the exercises are not intuitive and are based primarily on reading and memorizing. It was unclear where I was able to type to complete the exercises. The help menu and text loaded very slowly. I originally purchased it for my teenage daughter to learn Russian for school. However, I didn't feel that this was a program designed for full language training, only supplemental learning to a comprehensive program. I contacted the support department originally, because I could not figure out how to activate the software. As I waited for his fast response, I found the means of activating and did so. However, when I told him that I did not feel the software would work for my daughter and asked about the return policy, he responded defensively and indicated the following: "The terms and conditions to which you agreed are clearly visible on the site.
There are no returns. Nowhere on the site, in any location, is there any indication that this is a product for children." Then proceeded to send another email insinuating that I was attempting to hide the fact that I activated the product. I was disappointed by the product and service received by this company. Both need work to be done on them.