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“A total joke”

Written on: 11/06/2013

Hired a car from enterprise car hire on 16/05/13 for one week as replacement for insurance repairs, was promised by receptionist car would arrive between 3.30 and 4pm, I stated I had an appointment at 7.00 pm, car didn't arrive until 6.00 pm (appointment was 90 minutes drive away) unwashed on outside, a brief walk around pointed out a scrape on rear bumber was informed not too worry about it 'we already are aware of it'' returned car a week later washed to be informed that a scrape on front wing was my responsibility and that we are going 'to run your card for £250.00' unknown to enterprise,card was invalid thankfully so still fighting it out with them

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