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“Very disappointing customer services department. I...”

Written on: 14/11/2008

Good Points
Wide choice of fashion and beauty products on website, prices are quite good and the "catwalk" facility can be helpful in deciding whether you like an item or not.

Bad Points
Clothes often look or fit differently when they arrive which means having to return them (a costly and time consuming process).

General Comments
Very disappointing customer services department. I ordered £100 worth of goods which never arrived and money was taken from my account. After complaining they refunded me, but not fully. I'm still trying to get all of my money back and the customer services department are arrogant and not at all apologetic for the inconvenience they have caused! I expected better.

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