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“Delayed order, t-shirts and design incorrect, poor...”

Written on: 11/06/2013 by nextfew (1 review written)

I ordered from Streetshirts on May 8, 2013, and then didn't receive any sort of confirmation on the order.

When I finally emailed them to ask about - and I will say they are quick to reply to emails - they told me they were having problems with their company. I felt sympathy, and resolved to be patient with the order as they seemed to be working it out.

Finally, over three weeks had passed. I even received an email asking me to rate their shirts, despite them not having arrived. I emailed again, was told that they didn't know why the shirts hadn't arrived, but they would re-make them and mail them right away.

Despite their constant mentions on their website about next day delivery and quick delivery in general, even after this second order was put in, I didn't receive it for almost over a week. In contrast, as someone who regularly orders online, my orders from Amazon and other places are example are very quick to arrive.

Finally, when the shirts arrived two days ago, they were incorrect. Not just a little incorrect - the t-shirt itself was incorrect, the design was in the wrong place (they mixed up the back and front, despite it being crystal clear on their own design application on their website), and the finish on the design was also incorrect. The other shirt I ordered also had the design with the wrong finish.

When I emailed back again to ask for this to be corrected, they told me that if I sent back the shirts, they would see 'what happened', and re-do it. I asked if they could make and mail the shirts immediately since it's been not their supposed next day service but well over a month we're talking about now. If they at least started the process right away, I wouldn't have to wait for them to receive the shirts, reprocess the return, start the order again, and deliver again, all of which just adds more time to an order that's already outrageously late.

Instead, I got a one line response telling me to send the shirts back first if I wanted a reprint.

I'd been patient up until this point. The whole experience with Streetshirts was so bad, that despite the fact I almost never write reviews (the only exceptions in the past have been places that provide stellar service), I felt I had to share if only so that someone else could avoid this. I understand their company is going through a tough time but that makes it more important for them to provide good customer service to customers they still have. They definitely lost one here!

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