Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Winners and losers”

Written on: 08/06/2013 by ChrisP12 (1 review written)

I've had one pair of Clarks shoes for at least four years and found them comfortable and durable. However, I recently purchased another pair in a sale for £33 and when I wore them in the rain for the first time (3 months after purchase) it left a watermark around the toe areas. Store manager refused to take them back, arguing that the shoes should have been treated with an aerosol sealant solution before being worn. I wasn't advised of that and pointed out that they should have been treated prior to sale.
Sent them back to Clarks who issued a £33 voucher (but no refund on cost of courier!). Overall, satisfied with outcome, but I still think the store manager (Stevenage branch) should have been more accommodating.

Was this review helpful? 0 0