Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Misleading information on renewal at point of sale -...”

Written on: 07/06/2013

We were told on renewing our membership last year that cancellation was one month's notice - this was said repeatedly by the member of staff who processed the renewal and we didn't notice that the paperwork said differently. Also, the cancellation period does not start until the NEXT calendar month AFTER the one in which you have written to cancel membership.

So we have just had to pay over £300 to cancel our membership!!! Three month's worth of membership to cover the three month's notice that we were unknowingly contractually bound to give. All news to us.

We have just made the payment because we have no choice but remain deeply dissatisfied with the whole experience and will never, ever go near a David Lloyd Gym membership again EVER. Will NOT recommend to worst enemy.

Previously had great experience at Fitness First - will return to them instead!

Was this review helpful? 0 0