written by God1980 on 07/06/2013
Recently some bright spark at cahoot decided that there was some suspicious activity with my visa debit card therefore they cancelled the card and allegedly ordered a new one. The new one took three weeks to arrive. This is a problem as cahoot is an online bank and therefore you are not allowed to enter a high street bank branch to withdraw money. The only option offered was that they couriered me £1000 ( with a £25 fee) . I would beware of using this bank as your only source of banking. If you want to use it then dont deposit too much money in it as in a situation like this you will have difficulty in accessing cash. For some reason the bank said that they could not courier the bank card to me either at home or work and they could not send it to a santander branch (the owner of cahoot bank) .
This whole experience has been a significant cause of distress for me. In addition i have managed to open a new bank account in the interim period.