Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2076705

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Inefficient”

written by Tickhiller on 07/06/2013

You never know what an insurance company is like until you have to make a claim.
My VW camper is insured with Staveley Head. Last month I was involved in an accident and on making a claim I found that the company is a myriad of third party companies. I gave the details to a disinterested call centre operator who said she would pass them on and could not tell me what would happen next apart from 'someone will call you back"
A week later a repair centre called, came out and processed the paperwork within a day. Staveley Head still havent authorised the work to go ahead 2 weeks later. Every call I make I get the same promise of a call from the claims department from a third party because the claims dept were not answering.
So frustrating.
They advertise that they have a specialist claims dept who will smooth the claims process for their clients. Not managed to get through to them to assess their work.
Steer clear.

Was this review helpful? 0 0