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“Perfect, quality furniture! Excellent Customer Service!”

written by Rodgers1380 on 05/06/2013

After hours and hours of scouring various DIY stores, catalogues and furniture shops we discovered White Stores, providing exactly the type of thing we were looking for. We then read the reviews on line, unfortunately these were not so good!!, however after we rang and spoke to a member of the team he put our minds at ease a little and after deliberating over the reviews and the subsequent telephone call we decided to go for it and order the furniture.
We placed an order for a dining set, sofa and the appropriate covers on the 12 May. Unfortunately the chairs we wanted were out of stock but a similar sort would be due in on the 21 May so we decided to swap to these chairs and continue with the order. Due to the delay in the chairs we were advised to wait for the other items so that everything could be delivered together. White Stores then advised that we could just pay a deposit for the goods until the chairs arrived (as we were still a little concerned about some of the reviews), the balance would then be taken approximately 3 days before despatch.
On the 21 May I called for an update on our order and was advised that due to a consignment error the replacement chairs were not available until the middle of June but the chairs we originally wanted had come back into stock. The team at White Stores couldn’t have been any more helpful or done anymore to sort this issue and promptly adjusted everything and all for the same price. They then were able to advise that delivery would be scheduled for the following week. They arranged to call my husband at on a certain day and time to take the balance and did exactly that. We later received an email and call to advise that delivery would be on the 31 May.
The delivery day came and the driver called me about 10 minutes before he was due to deliver so I could get home to intercept it. He came and went in about 20 minutes no problems.
The furniture is absolutely beautiful, perfect for our garden and beyond our expectations (and well worth the money!), the whole experience has restored my faith in on line shopping and customer service it’s such a shame that their reviews on line do not do it justice. Everyone at White Stores were very professional and helpful, nothing was too much trouble and the communication from them was perfect.
Special thanks to the staff who made the whole process so very simple and did exactly what they said they would each time I spoke to them.
GIVE THEM A TRY YOU WON’T BE DISSAPOINTED IN THEM OR THE GOODS !!