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“Downhill over the years”

written by MichaelF_n3 on 05/06/2013

Let's all understand that 'Vodafone' now owns (what's left of the company!).
I'm also one of those joining Demon in circa 1996 (tenner a month) and originally a 28.8k modem. Now it's that business package costing £27.60 including VAT - Bit of a joke to be honest however you get 24/7 technical support with it.

Now to make you all laugh I got a letter and phone call out of the blue that by Debit Card had expired ... like 9 months before and they'd not spotted it. They said I could pay 6 months at double rate with me questioning if they were sure this was correct to bring the account up to date. Six months passed and I'd forgotten to pay (back to normal rates) when after 15 days the connection was barred. When I questioned this it was because I never kept up the payments and then the bombshell of still being 6 months behind! So it's back on and when finished I'll be gone never to return! The 'loyalty department ' might as well be called 'we cannot wait to see the back of you'.

I have to start agreeing that these people are more a nightmare and hindrance rather that a glimpse of what they once were. They managed to change contracts, increase prices with 'small print' as excuses. No attitude of understanding or compromise. IMHO the quicker they 'vanish' the better for all the people over recent years that they've treated so badly.