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“Great service, cheap products but poor packaging.”

Written on: 04/06/2013

First off, I am buying for a commuter fixie. As such I don't want expensive kit and would get that from my LBS everyday, not online.
That said the wheel, and parts I bought were good enough and among the cheapest on line but the packaging was poor. The wheel came in a large box but had obviously been on its side and hand punctured both sides of the box. There was a rip in the bottom and one of my items had fallen out and was lost.
When I reported this the service was excellent, they were very helpful and despite calling at around 15:00 got the missing item next day! This is better than a lot of the big online stores.
I would use them again just for the service alone.

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