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“Still waiting for sofa feet 2 months later”

Written on: 31/05/2013 by Maisiesmum77 (1 review written)

Had read reviews before ordering, but was in no rush, so went into a Next Home Store to order, so we had face to face contact if something went wrong.

We ordered a Colorado sofa and chair and armcaps. We also ordered an Oslo chair & footstool. This was back in February. We were told it would take 6 weeks. Surprise surprise they were delivered 1 day before the 6 weeks were up! Couldn't believe it.

Very helpful delivery men and contact beforehand.

Unfortunately the Colorado chair had the wrong colour feet and the armcaps hadn't arrived. The delivery men said they would contact Next and arrange Customer Services to ring me, which they did the same day. The woman from Customer Services was not apologetic at all and said that their suppliers were closed for the next 10 days, but they would send out new feet and armcaps then.

Armcaps arrived 3 weeks later. Still waiting for feet, although have only chased them up once via the Next Home Store.

Must chase again!

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