Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.



Written on: 29/05/2013 by denisemuir (1 review written)

In good faith (I never buy tickets, this was a first time - trying to help a friend in Italy get 1D tickets for her daughter)- I used the website - as one of the 5 secure, recommended sites to get 1D tickets.
Due to high traffic I would presume, after I clicked my initial request - for 4 RESERVED SEATING tickets (one of the children in the party is under 11 so not allowed on pitch) at the price of £47 (can't remember exact figure)- I was transferred through the purchase process but without ever seeing the full page load.... it just kept freezing.
However, confident that I'd seen the 4 tickets for a price I knew to be right, I confidently let it go ahead and got through to the end, where it froze again and I never did see if the order had actually been confirmed. I therefore gave up.
Imagine my horror when I got an email later that day that 4 tickets at max £50 each had become a total of £700 - and not seated but PITCH! So more than 3 times as much for tickets I DID NOT request and CANNOT USE.
Now, after the event, I've since learned what really is, but that still cannot justify going from £200 to £500 and how do they explain that from SEATED tickets I was given PITCH tickets (that actually only cost £47 - so total £188 - even more of a rip off). This obviously all happened in the half frozen screens which I had no way of seeing...
Viagogo say that they are not responsible for their website. Excuse me? Well who is then? If I have a shop (virtual or brick) and sell things - how can I not be responsible for the main outlet through which I sell my goods???? And why then am I, the customer, who has even less control over their website, how the purchase process proceeds, and over changes in ticket prices/types that I could never have imagined, why am I now being held responsible for it? I have even less control over their website!!!
This is a shocking example of EXPLOITATION and viagogo should recognize this. The rules clearly cannot apply in this case. I am not merely changing my mind, I am not trying to cancel or back out. I never ordered PITCH TICKETS... if I'd seen the final price, I would NEVER had allowed it to go ahead. Clearly due to heavy web traffic on saturday morning, parts of the information were not loading. But how could I know what was being loaded if I couldn't see it? I knew what I'd requested and had faith in that. In good faith, I believed I was being given the tickets that I had requested.
Why would I have thought otherwise????
So, not only was I given the WRONG tickets, I was MASSIVELY OVERCHARGED (over and above the mark-up one might be willing to pay), but there were also all sorts of added charges, adding up to more than £100.
And I would like to hear from viagogo with a solution.

Was this review helpful? 0 0