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“Bad customer care”

Written on: 29/05/2013 by goodpeoplerights (1 review written)

hi,if someone can shed some light on my issue with bodyshop please do so. I’m outraged at their customer service. I got 2 of the same gift sets from bodyshop for my birthday few days ago. The people who gave me the gifts threw receipts away. I am really against using anything from ‘The Body shop’ firstly i do not think it is an ethical company because of all the chemicals and preservatives they use, second i am allergic to all their products. they wont give me a refund unless I have a receipt. The SKU tag and original packaging is still intact. Its brand new. The manager refused to give refund. She said only a credit note or exchange. But stupid enough they will give me a full refund W/O a receipt if I use the stuff and get a reaction hahaha!! Spoke to customer service same song being sung. Got the regional manager to contact me. He sang the same song too… Really bad customer service. cant do cant do…policy.....ridiculous!! I said oh well if you grant me a refund out of courtesy you will at least be able to sell the goods and make money. But you leave me no choice but to use your products and get a rash and you will make a lose of £50!!! They have to give me a refund. Of course he tried to convince me not to do that. But did not budge from, ‘well if u do not have a receipt cant give you a refund.’ So i’m left with £50 and the only thing i can buy is ear buds and few wooden back scrubbers…… or use their paraben, chemical galore products and get a rash and get a full refund!! Any suggestions anyone??

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