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“Cancelation fee”

Written on: 28/05/2013

Website was easy to use. However, I booked this hotel with a friend coming from Chicago. She had to cancel due to a job requirement she has no control over. She booked with travelocity and was able to cancel no problem. I on the otherhand booked thru you- could not talk to a phone person with out the possibility of a $25 fee. Then incurred a $19.99 cancellation fee! I travel for business and pleasure and will not be able to use you or recommend you for this reason!!

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