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“Top-rated Customer No-service”

Written on: 27/05/2013

Need a way to make surprising out-of-state mom on Mother's Day (or an other special occasion)? Teleflora proves not to be the best option.

The missus and I learned this lesson the hard way. Not only did Teleflora not make delivery (through a local florist), they did not contact us or my mother to alert us of any/all issues they were experiencing. It made me wonder why sender & recipient phone numbers are required fields when setting up an online purchase/delivery. To make matters worse, when I attempted to contact their "24-hr service" I discovered it is non-existent. Once I did contact someone, they tried to convince me to settle for a late delivery. I told them I would accept them delivered a day late, but at a discounted price. They failed to deliver A-G-A-I-N. I called and canceled the order. Teleflora credited my card -- only to decided to cancel that credit and set up a new delivery, which arrived 2 1/2 days later. When I contacted them to ask why they'd done this no one could give me answer. I told them I expected a full credit to my card, as I had not authorized the transaction. They assured me the card was credited and several notes were made to my account. I'm a patient and reasonable person. After 1 1/2 weeks and 4-5 phone calls later, I canceled through my creditor.

It's odd. On the Teleflora site, they proudly post a California mailing address. But when you need to contact them you get an off-shore operator... every single time. Odder still is the fact (when they send you e-communications) every employee has an English given name and their surname is "M.". It seems this company can neither get their story straight nor their act together. How are they still in business?

Next time I'll use my search engine to find a local florist and call directly. I suggest you do the same.

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