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“Broken wing mirror, avoided responsibility”

Written on: 25/05/2013

We used this service, booked through FHR, on 14-28/2/13. Dropping off the car was fine; we felt well informed and the service was courteous. On the way back (about midnight on 28/2/13), however, the driver shoved the keys at us and left as soon as possible, not allowing us to do a check of the car first. This was because, it turned out, the passenger side wing mirror was now broken - hardly something he could have missed, driving it over. We didn't contact FHR or Gatwick Skyparking then, since it was now past midnight, concentrating instead on driving home, and contacted FHR the next day. After over a month of FHR doing nothing, we rang them again and were advised that they weren't responsible, but that Gatwick Skyparking was. We contacted GSP (enclosing our initial email to FHR) but were told that since we hadn't done a check of the car before we handed it in, hadn't done one with their representative after we got it back (something that, of course, they hadn't done themselves), and because we hadn't contacted them as soon as we discovered the problem, they couldn't take responsibility and would, out of goodwill and if we agreed to take it no further, refund us half the cost of repairing the mirror (£25). We refused, and are now planning to write to GSP, FHR, and to Gatwick Airport to complain. In the mean time, we strongly advise you not to use this service - they won't take responsibility for damage if it occurs.

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