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Written on: 25/05/2013

I was a member of and was very happy but when the time came to renew they took payment from me in US dollars when I have a UK Bank account and my bank obviously charged me for converting the transaction from Dollars to GBP Sterling. I emailed and complained got the money refunded but in Dollars so my bank charged me AGAIN. After numerous emails (no telephone number to call) Sent a GBP Sterling cheque to renew my membership for 24 months, they renewed it for 12 months - more emails ensued. Went to send a card the other day and guess what my membership has expired. I have lost 2 lots of exchange rate amounts + my £11 and still no membership. DO NOT BOTHER WITH THIS COMPANY THEY ARE USELESS.

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