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“Computer says "N O"”

Written on: 21/05/2013 by admiralross2400 (1 review written)

My girlfriend and I applied for one of ICE's US $ cards, attracted by the lack of any fees for using them abroad.

When we applied, we were both advised that the system was unable to verify us. This was despite providing full Passport details and Driving license details.

It turns out, their card helpline is only open Monday to Friday, 9-5. This is a bit inconvenient considering we both work those hours, but I called them on my lunch.

After 15 minutes of hold music, I finally got an adviser.

Her response was that, as we had only lived in our current address for a year, the system was unable to verify us. I asked what we could do to verify...provide full history of addresses etc...and apparently there is no way to go through if this is the case.

I work in the financial services myself and I have never came across somewhere I could not be AML vetted...until now.

The customer service was absolutely shocking and I will now never use ICE for Card or for cash...instead, we got a "My Travel Cash" card.

No issues, no fuss, and fast delivery (which ICE don't offer for cards).

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