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“Total lack of professionalism”

Written on: 19/05/2013 by Pc37 (1 review written)

I have never ordered an item from this company and had not even heard of them until they sent me a demand for payment in 2007. They claim that I ordered goods from them to an address in Scotland. I immediately rang them to inform them of their error and gave my actual details. I have never lived in Scotland and it seems that they just sent out demands to everyone with the same name as the person in Scotland who is on the electoral rolls. However they have done nothing with this information and actually passed on my details to a debt collection agency. I have been contacted by various collection companies over the last 4 years and have spent many hours explaining the error that studio have made. In the meantime I have also called studios customer service team and been told that they can not deal with the issue and referred me back to the debt collection agency. The debt collection agency have then referred me back to studio. In the meantime they have put a default on my credit agency record. Studio have just not been bothered that they have caused problems to a random member of the public. Shame on them.

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